Head of Bakery & Deli Operations – North West London

The Opportunity

We are looking for an experienced, commercially minded Bakery & Deli Operations Manager to support a well-established, community-focused bakery and deli in North West London.

This is a hands-on leadership opportunity for someone who enjoys developing teams, improving operational standards and delivering exceptional customer experiences.

The business has a loyal customer base, a busy retail operation and a significant volume of special orders and catering requirements.

We are particularly interested in experienced managers who can bring structure, direction and positive leadership to an established team while maintaining the personal service and community relationships that make the business successful.

Key Responsibilities

• Lead and motivate a busy team across bakery, deli, kitchen and retail operations.

• Develop staff through hands-on training, coaching and clear operational guidance.

• Introduce and maintain effective daily procedures, systems and service standards.

• Oversee day-to-day operations, ensuring smooth coordination between departments.

• Build strong relationships with regular customers and the local community.

• Manage customer enquiries, special orders and catering requirements.

• Coordinate large-volume food orders, platter preparation, packing and collection.

• Monitor sales performance, labour costs, stock control and wastage.

• Ensure consistently high standards of food quality, presentation and customer service.

• Manage staff rotas, operational planning and daily priorities.

• Maintain excellent food safety, hygiene and health & safety standards.

• Identify opportunities to improve efficiency, team performance and commercial results.

About You

We would love to hear from experienced:

• Bakery Managers and Bakery Operations Managers

• Deli Managers and Food Retail Managers

• General Managers from busy cafés, restaurants or food retail businesses

• Hospitality Operations Managers

• Managers with experience in catering, fresh-food production or high-volume customer orders

What We're Looking For

• Proven experience leading and developing teams in a busy hospitality or food retail environment.

• A natural people person who enjoys coaching, training and building strong teams.

• Strong commercial awareness, including labour management, stock control and profitability.

• Experience implementing operational procedures and improving team performance.

• Excellent customer service skills and the confidence to manage demanding customer expectations.

• A genuine passion for community-focused hospitality and building long-term customer relationships.

• Strong organisational skills, particularly when managing multiple departments and large customer orders.

• A practical, hands-on approach with the ability to lead by example.

Experience within a bakery, deli, premium food retail or catering environment would be particularly advantageous.

What We Offer

• Full-time temporary opportunity within an established North West London food business.

• Competitive hourly pay, depending on experience.

• A varied and responsible leadership position.

• The opportunity to make a real impact on team development and daily operations.

• A welcoming, community-focused working environment.

Apply Now

If you are an experienced hospitality or food retail manager who enjoys leading people, improving operations and delivering outstanding customer service, we would love to hear from you.

Please apply with your updated CV and availability.

Key Responsibilities

• Lead and motivate a busy team across bakery, deli, kitchen and retail operations.

• Develop staff through hands-on training, coaching and clear operational guidance.

• Introduce and maintain effective daily procedures, systems and service standards.

• Oversee day-to-day operations, ensuring smooth coordination between departments.

• Build strong relationships with regular customers and the local community.

• Manage customer enquiries, special orders and catering requirements.

• Coordinate large-volume food orders, platter preparation, packing and collection.

• Monitor sales performance, labour costs, stock control and wastage.

• Ensure consistently high standards of food quality, presentation and customer service.

• Manage staff rotas, operational planning and daily priorities.

• Maintain excellent food safety, hygiene and health & safety standards.

• Identify opportunities to improve efficiency, team performance and commercial results.

What We're Looking For

• Proven experience leading and developing teams in a busy hospitality or food retail environment.

• A natural people person who enjoys coaching, training and building strong teams.

• Strong commercial awareness, including labour management, stock control and profitability.

• Experience implementing operational procedures and improving team performance.

• Excellent customer service skills and the confidence to manage demanding customer expectations.

• A genuine passion for community-focused hospitality and building long-term customer relationships.

• Strong organisational skills, particularly when managing multiple departments and large customer orders.

• A practical, hands-on approach with the ability to lead by example.

Experience within a bakery, deli, premium food retail or catering environment would be particularly advantageous.